I really like the feel good factor and goodwill that brands generate when they do on-ground activation programs that generate surprise and delight moments for consumers. These are acts of generosity that are performed by brands that can help or cheer up an individual or groups of people.
The important thing for brands to remember is that these moments should not be frivolous and should be tightly weaved into the brand purpose or the product proposition. This giant vending machine activation by Tourism British Columbia (which is similar to Coca Cola's Happiness Machine) surprises passerbys with random surprises that tie in with their 100 "British Columbia Moments"
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